[問題] 天山 4-15

[reohuang]

Q15:
TrueSave is a mail-order company that ships electronic products from its warehouses to customers worldwide. The company’s shipping manager is proposing that customer orders be packed with newer, more expensive packing materials that virtually eliminate damage during shipping. The manager argues that overall costs would essentially remain unaffected, since the extra cost of the new packing materials roughly equals the current cost of replacing products returned by customers because they arrived in damaged condition.

Which of the following would it be most important to ascertain in determining whether implementing the shipping manager’s proposal would have the argued-for effect on costs?

A. Whether the products shipped by TrueSave are more vulnerable to incurring damage during shipping than are typical electronic products
B. Whether electronic products are damaged more frequently in transit than are most other products shipped by mail-order companies
C. Whether a sizable proportion of returned items are returned because of damage already present when those items were packed for shipping
D. Whether there are cases in which customers blame themselves for product damage that, though present on arrival of the product, is not discovered until later
E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers

答案C沒有問題
想請教一下大家對於選項A有沒有什麼看法

還是不能就該公司ship的產品做太多over的聯想？
因為如果平平是ship electronic products但是該公司專做ship特別容易弄壞的產品(走ship高價品路線，不過在文章或選項中是沒有提到這點，但是有提到易壞)，那麼該公司用比較貴的package material但是不會影響total cost就變的也合理了？

[liwuu]

我覺得選項A並沒有切到題目所提到的理由...從題目已經明白點出其理由為The manager argues that overall costs would essentially remain unaffected, since the extra cost of the new packing materials roughly equals the current cost of replacing products returned by customers because they arrived in damaged condition.
所以不論其產品是否如同A所說的特別容易弄壞,不算是批判重點,因為即使並沒有特別容易弄壞,仍能夠支持該manager計畫(起碼cost打平)

[agk99]

我也覺得A並不相關
理由是由題意可合理推估，這家公司就是運送electric product而發生損壞進而導致客戶退貨，所以無法去合理判斷

C算是評估題的標準選項，請參考

[rockermichael]

請問C的意思為何？

[fiona]

C. Whether a sizable proportion of returned items are returned because of damage already present when those items were packed for shipping

是否有很大比例的退貨是因為在包裝時就已經存在的

FYI

[rockermichael]

Oh~~ I got it! Thank you!!!